Our Approach

This section describes everything from your initial contact with us up to the point when we complete your project.

Step 1 - Quote

To get an idea of how much replacement windows or doors for your project can cost, you need to:

  • Measure the windows/doors from inside and take the height and width measurements from brick to brick. Send us email to info@naturalwindows.com or give us a ring on 020 89938 274. Please, mention what type of the wooden doors and windows you need (sash, casement, tilt and turn for wooden replacement windows and French, entry, sliding or folding for wooden doors), whether you want them to be painted or varnished, include the description of how many openings windows have. Let us know whether you require a softwood or hardwood option.
  • You may want to attach photos of the existing windows/doors and your drawings (scanned drawings drawn by hand are good as well). They are very helpful for us to see what type of design the windows/doors have. Please, send your drawings and photos to info@naturalwindows.com
  • OR give us a ring on 020 89938 274 to arrange an appointment with our qualified surveyor. The visit will be free of charge and it is a great opportunity to discuss your needs, ask any questions, and see a short demonstration of our timber windows. The measurements of your products will be confirmed by our qualified surveyor. Our customer advisors will be happy to help you out at any time with any queries regarding your project and quotation.


Step 2 – Order

Once you decide to go ahead with the order, the measurements and specifications of your products will be confirmed by our qualified surveyor. The project lead time varies, normally it is 6-7 weeks (4-5 weeks for sash windows only).

Step 3 – Installation

Before removal of your old windows/doors we cover all working areas with a protective screen. Once we replace the old windows/doors with new timber windows and doors, we fix them permanently and seal gaps with an expanding foam on the same day. Decoration is normally carried out on the same or the following day. Our installation services are bespoke and the amount of work varies from project to project. This information is for the guidance only.

Step 4 – After Project Completion

Your installation will be registered with FENSA and we will issue a company guarantee for your project, which is our great 10-year after-sales service.

As we value our customers and are always happy to help, we continue communicating with you even after your project has been completed. You are always welcome to give us a ring if you have any questions either about maintenance or any general issue. We will also occasionally get in touch with you just to say hello or drop you email to keep you updated about our great timber windows and doors.